Privacy Policy

Last updated: May 2026

Introduction

GoPayhawk, LLC ("GoPayhawk," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of information we collect when you visit www.gopayhawk.com (the "Website"), how we use and protect that information, and your choices regarding your data.

Please read this policy carefully. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website. We may update this policy from time to time — continued use of the Website after any changes constitutes acceptance of the revised policy.

This policy applies only to information collected through this Website and through electronic communications between you and GoPayhawk. It does not apply to information collected offline or through third-party websites, even if those sites are linked from ours.

Children Under 13

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will promptly delete it. If you believe we may have such information, please contact us at sales@gopayhawk.com.

California residents under 16 may have additional rights regarding the collection and sale of their personal information under the California Consumer Privacy Act (CCPA).

Information We Collect

We collect several types of information from and about users of our Website, including:

• Personally identifiable information such as your name, email address, phone number, and mailing address
• Business information such as your company name, industry, and monthly processing volume
• Financial information necessary to process service inquiries or applications
• Technical information about your internet connection, browser, device, and how you interact with our Website

Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete a contact or statement analysis form on our Website
• Request a quote, demo, or callback
• Send us an email or call our team
• Subscribe to communications or participate in surveys
• Upload documents such as merchant processing statements

Information Collected Automatically

When you visit our Website, we and our service providers automatically collect certain technical data, including:

• IP address, browser type and version, and operating system
• Pages visited, time spent on each page, and referring URLs
• Clickstream data and interaction logs

This data is used in aggregate to improve website performance and understand how visitors use our site. It is not linked to personally identifiable information unless otherwise stated.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website.

Cookies

Cookies are small files placed on your device when you visit a website. We use cookies to remember your preferences, keep you logged in, and gather analytics about site usage. You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. If you disable cookies, some parts of our Website may not function properly.

Flash Cookies

Certain features of our Website may use locally stored objects (Flash cookies) to collect information about your preferences and navigation. Flash cookies are not managed through your browser settings. You can manage Flash cookie settings through Adobe's website.

Web Beacons

We may use web beacons (also called clear GIFs or pixel tags) on our Website and in emails to track open rates, page visits, and other engagement metrics. This helps us understand content effectiveness and improve our communications.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the products or services you request
• Deliver and improve our Website and its content
• Send transactional communications such as quote confirmations and analysis results
• Send marketing communications you have opted into (you may unsubscribe at any time)
• Fulfill our contractual obligations, including billing and collections
• Analyze site usage to improve user experience
• Comply with applicable laws and regulations
• Protect the security and integrity of our Website and services

Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share information with vendors and partners who assist in operating our Website and business (such as hosting, analytics, and CRM platforms). These parties are contractually required to keep your data confidential and use it only for the purposes we specify.
• Processing partners: When you apply for merchant services, relevant information may be shared with our processing partner, Elavon, Inc. (a U.S. Bank subsidiary), to evaluate and fulfill your application.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: We may disclose your information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of GoPayhawk, our customers, or others.
• With your consent: We may share your information for any other purpose with your prior consent.

Your Choices

You have the following choices regarding your personal information:

• Marketing emails: You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional emails related to your account or inquiries will continue.
• Cookies: You can control cookie settings through your browser. Opting out of certain cookies may limit Website functionality.
• Targeted advertising: We do not control third-party advertisers, but you may opt out of interest-based advertising through the Network Advertising Initiative at optout.networkadvertising.org.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your data, and the right to opt out of the sale of your personal information. We do not sell personal information. For more information about your California privacy rights, visit oag.ca.gov/privacy/ccpa.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. All data is stored on secure servers, and payment-related information is transmitted using SSL/TLS encryption.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials and for any activity that occurs under your account.

Third-Party Links

Our Website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last updated" date at the top. We may also notify you via email or a prominent notice on our homepage. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Phone: (844) 729-4295
• Email: sales@gopayhawk.com
• Mail: GoPayhawk, LLC — 1000 Holcomb Woods Pkwy Unit 417, Roswell, GA 30076
• Hours: Monday – Friday, 8:00 AM – 6:00 PM ET